Refund policy

NSE's Return Policy

 

Modified on: 28 March 2024

If you would like to return your item(s), you must let us know that you are returning the item(s) within 14 days of delivery, and the reason for return, then you have another 14 days to send it back to us.

Before returning the item(s), please reach out to our support team at support@nse.gg, so that we can provide you with the Return instructions. Please state your order number or proof of purchase. Please do not send your purchase back to the manufacturer or to the address you received the order from.


To be eligible for a return, your Apparel item(s) must be:

• Returned unworn, undamaged, and unused, with all tags attached, and the original packaging included in the same condition when you received them.

If an item in your order arrived as faulty, or damaged, please do notify us within 14 days from the delivery date, with images of your defective item(s) and your order ID. We will be more than happy to sort this out for you. We will accept returns only from the person who bought the item(s). The customer will be responsible for return shipping costs.

 

Once the return has been received and accepted by our team, we will email you to notify you that we have received your returned item(s), and issue a full refund. We will refund you the amount paid within 7 days of NSE’s receipt of the item(s), and your refund will be completed via the original payment method, excluding the return delivery costs.

 

We will NOT offer a refund or an exchange:

• If the customer returned worn and physically damaged items(s) without the original packaging and tags included. 
• Items that have been washed, or altered in any way are not returnable. 
• If the item returns has been lost in transit. 
• Any item that is returned outside the relevant window (i.e. 14 or 30 days).